nuwstar Terms & Conditions — Know Your Rights

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and nuwstar ("nuwstar," "we," "us," or "our"), the operator of the online gaming platform accessible at nuwstar.net ("the Platform"). By accessing the Platform, creating a player account, making a deposit, or participating in any game or promotion offered by nuwstar, you unconditionally accept and agree to be bound by these Terms, our Privacy Policy, our Responsible Gaming Policy, and any game-specific rules published on the Platform.

If you do not agree with any part of these Terms, you must not register an account or use any services provided by nuwstar. Continued use of the Platform after any modification to these Terms constitutes your acceptance of the revised Terms.

To register and maintain an account on nuwstar, you must satisfy all of the following eligibility requirements at the time of registration and at all times thereafter:

• You are at least 21 years of age, in compliance with Philippine law and PAGCOR regulations governing online casino gaming.
• You are a natural person and not a corporation, trust, partnership, or other legal entity.
• You are physically located in the Philippines or in a jurisdiction where accessing online gambling services is not prohibited by applicable law, and you bear sole responsibility for verifying your local legal position.
• You are not listed on any self-exclusion register maintained by nuwstar or PAGCOR.
• You are not an employee, director, officer, contractor, consultant, or immediate family member of any such person employed by nuwstar or any of its affiliated companies, software providers, or payment processors.
• You have not previously had a nuwstar account suspended or permanently closed due to a breach of these Terms.

During registration, you agree to provide accurate, current, and complete information including your full legal name, date of birth, residential address, and a valid contact email address. nuwstar reserves the right to request documentary verification of any detail provided, including government-issued photo identification (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's license) and proof of address. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension.

3.1 One Account Policy

Each player is permitted to hold only one registered account on the nuwstar Platform. Opening multiple accounts — whether under the same name, a different name, the same device, the same IP address, or the same payment method — is strictly prohibited. nuwstar uses automated detection systems to identify duplicate accounts. Any duplicate accounts identified will be closed and associated balances may be forfeited pending investigation.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login details with any other person. nuwstar will not be liable for any loss or damage arising from unauthorized access to your account that results from your failure to safeguard your credentials. If you believe your account has been compromised, you must contact nuwstar support immediately.

3.3 Know Your Customer (KYC)

nuwstar is required to conduct KYC verification under applicable Philippine anti-money laundering (AML) regulations. KYC verification is mandatory for all withdrawal requests above threshold amounts set by nuwstar and for certain deposit patterns that trigger compliance review. nuwstar may request identity documents, source of funds declarations, and other supporting materials at any time. Failure to cooperate with KYC requests will result in account restrictions until verification is completed.

3.4 Inactive Accounts

An account is considered inactive if no login or wagering activity has been recorded for a continuous period of twelve (12) months. nuwstar reserves the right to apply an inactivity administration fee to dormant accounts in accordance with its then-current fee schedule, which will be communicated to the player's registered email address prior to application. Any remaining balance after fee deduction will continue to be held for the player.

4.1 Accepted Payment Methods

nuwstar accepts deposits and processes withdrawals through the following channels: GCash, Maya, GrabPay, QR Ph, BPI, BDO, Metrobank, InstaPay, PesoNet, 7-Eleven CLiQQ, and USDT/Crypto (TRC-20 and ERC-20 networks). The availability of specific payment channels may vary and is subject to change without prior notice.

4.2 Minimum and Maximum Limits

The minimum deposit amount is ₱100 per transaction. Maximum deposit and withdrawal limits apply per transaction, per day, and per calendar month and are displayed in your account wallet section at the time of transaction. Limits may vary by payment method and account verification tier.

4.3 Withdrawal Processing

Withdrawal requests to GCash and Maya are targeted for processing within approximately five (5) minutes of approval during normal operating conditions. Withdrawals to bank accounts via InstaPay or PesoNet are processed within standard interbank clearing times. USDT withdrawals are processed subject to network confirmation times. nuwstar does not guarantee specific processing times and cannot be held liable for delays caused by third-party payment providers, banking institutions, or blockchain network congestion.

4.4 Withdrawal Conditions

Withdrawals are subject to the following conditions:

• KYC verification must be completed for all withdrawal requests above the applicable threshold.
• Any active bonus must meet its associated wagering requirements before the bonus-derived funds can be withdrawn.
• Withdrawals will only be processed to payment methods previously used for deposits on the same account, subject to nuwstar's AML policy.
• nuwstar reserves the right to request additional documentation before processing large or unusual withdrawal requests.

4.5 Currency

The primary account currency on nuwstar is Philippine Peso (PHP / ₱). USDT deposits are converted to PHP at the prevailing exchange rate at the time of deposit. Currency conversion fees, where applicable, will be disclosed prior to transaction confirmation.

nuwstar offers various bonuses and promotional offers to eligible players from time to time, including welcome bonuses, reload bonuses, cashback offers, free spins, and special event promotions tied to Philippine holidays and sporting events.

All bonuses are subject to specific terms that will be published on the relevant promotion page at the time the offer is active. General bonus conditions applicable across all promotions include:

• Wagering Requirements: Most bonuses carry a wagering requirement that must be fulfilled before bonus funds or bonus-derived winnings may be withdrawn. The applicable wagering multiplier will be stated clearly on each promotion page.
• Eligible Games: Not all games contribute equally to wagering requirements. Game contribution percentages will be disclosed per promotion. Live table games and certain jackpot slots may contribute at a reduced rate.
• Time Limits: Bonuses have an expiry window from the time of activation. Unused or partially wagered bonuses that expire will be forfeited automatically.
• One Bonus at a Time: Players may not hold more than one active bonus simultaneously unless the promotion explicitly permits it.
• Abuse Prevention: Bonus abuse — including the use of multiple accounts, coordinated betting patterns designed to exploit promotion mechanics, or any strategy that exploits an error or loophole — will result in bonus cancellation and may result in account suspension.

nuwstar reserves the right to modify, suspend, or discontinue any promotion at any time without prior notice. Players who have already activated a bonus at the time of modification will be subject to the terms in effect at the time of activation.

All games offered on the nuwstar Platform — including slots, live dealer table games, bingo, keno, and sports betting — are governed by their individual game rules, which are accessible within each game interface. By participating in any game, you acknowledge that you have reviewed and accepted the applicable game rules.

6.1 RNG Certification

Random Number Generator (RNG) games on nuwstar are supplied by licensed software providers whose RNG systems have been independently tested and certified by recognized testing laboratories. Certification documentation is maintained by nuwstar and available for regulatory review upon request.

6.2 Live Dealer Games

Live dealer tables are streamed in real-time from professionally operated studios. All dealing and game procedures follow standardized rules. In the event of a technical disconnection during a live game, nuwstar's system will apply the outcome determined by the game server at the time of the disconnection. Where no outcome can be determined, the affected round may be voided and stakes returned.

6.3 Sports Betting

Sports betting markets are subject to nuwstar's Sportsbook Rules, which govern settlement procedures, void conditions, in-play betting restrictions, maximum payout limits, and the handling of event postponements or cancellations. These rules are published separately in the Sportsbook section of the Platform.

6.4 Malfunctions

In the event of a game malfunction, software error, or display fault that affects game results, nuwstar reserves the right to void the affected bets. Malfunctions void all pays and plays. nuwstar will make reasonable efforts to notify affected players and restore account balances appropriately.

The following conduct is strictly prohibited on the nuwstar Platform. Engaging in any prohibited conduct constitutes a material breach of these Terms and may result in immediate account suspension, permanent closure, forfeiture of balances, and referral to the relevant Philippine authorities:

• Registering more than one account, or registering on behalf of another person without explicit authorization.
• Providing false, misleading, or incomplete information during registration or any KYC process.
• Using the Platform for any money laundering, terrorist financing, or other unlawful financial activity.
• Attempting to access the Platform using a VPN, proxy, or other technical means to circumvent geographic restrictions or to mask your true identity or location.
• Using automated software, bots, scripts, or other artificial means to interact with the Platform or any game.
• Engaging in any form of collusion with other players or with nuwstar personnel.
• Exploiting software bugs, errors, or display faults to gain an unfair advantage, including continuing to play after discovering such a fault.
• Engaging in chargebacks or payment disputes through a third-party payment provider without first exhausting nuwstar's internal dispute resolution process.
• Harassing, threatening, or abusing nuwstar support staff or other players through any communication channel.

All content on the nuwstar Platform — including but not limited to the nuwstar name, logo, website design, graphics, software, game interfaces, text, video streams, promotional materials, and any other creative works — is the exclusive intellectual property of nuwstar or its licensed content providers and is protected under applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for personal, non-commercial gaming purposes only. This license does not permit you to:

• Copy, reproduce, distribute, or publicly display any Platform content without prior written consent from nuwstar.
• Reverse-engineer, decompile, or disassemble any software component of the Platform.
• Use nuwstar's trademarks, logos, or branding in any manner that implies endorsement or affiliation without explicit written authorization.
• Frame or mirror any portion of the Platform on any other website or application.

Any unauthorized use of nuwstar's intellectual property may result in legal action. Player-generated content submitted to nuwstar through reviews, feedback forms, or support interactions may be used by nuwstar for internal improvement purposes.

To the fullest extent permitted by applicable Philippine law, nuwstar and its directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, loss of data, loss of goodwill, or business interruption — arising from or in connection with your use of or inability to use the Platform, regardless of whether nuwstar has been advised of the possibility of such damages.

nuwstar's total aggregate liability to any player for any claim arising under or in connection with these Terms shall not exceed the total amount deposited by that player in the thirty (30) days immediately preceding the event giving rise to the claim.

nuwstar does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. While nuwstar takes reasonable technical precautions to maintain Platform availability, scheduled maintenance windows, emergency technical interventions, and third-party infrastructure failures may cause temporary unavailability for which nuwstar shall not be liable.

nuwstar collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference and is available at nuwstar.net/privacy-policy. By registering on the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

nuwstar collects personal data for the following primary purposes:

• Account registration and identity verification.
• Processing of deposits, withdrawals, and gaming transactions.
• KYC and AML compliance obligations under Philippine law.
• Communicating promotions, updates, and important account notifications.
• Detecting and preventing fraud, cheating, and prohibited conduct.
• Regulatory reporting to PAGCOR and other competent Philippine authorities.

nuwstar does not sell player personal data to third parties for marketing purposes. Data sharing with third parties is limited to payment processors, identity verification providers, regulatory bodies, and law enforcement agencies where legally required.

nuwstar is committed to promoting responsible gaming and providing tools that help players maintain control over their gaming activity. All players are encouraged to engage with these tools proactively, not only in response to a problem.

The following responsible gaming tools are available to all registered players through the account dashboard:

• Deposit Limits: Set daily, weekly, or monthly deposit caps. Reductions take effect immediately; increases are subject to a 24-hour cooling-off period.
• Loss Limits: Define the maximum amount you are willing to lose over a defined period.
• Session Time Reminders: Receive automatic notifications when your gaming session reaches a specified duration.
• Cooling-Off Periods: Temporarily suspend your account for a defined period (24 hours to 6 weeks) without permanently closing it.
• Self-Exclusion: Permanently exclude yourself from nuwstar for a minimum period of six (6) months or permanently. Self-exclusion requests cannot be reversed within the elected exclusion period.

Players who self-exclude from nuwstar are also encouraged to register with PAGCOR's responsible gaming program. nuwstar supports responsible gaming awareness as part of its PAGCOR regulatory obligations. All players must be 21 years of age or older to participate on the Platform.

nuwstar reserves the right to suspend, restrict, or permanently close any player account at any time and without prior notice if nuwstar reasonably determines that:

• You have breached any provision of these Terms.
• You have provided false or misleading information during registration or any verification process.
• Your account activity is suspected to involve fraud, money laundering, or other illegal conduct.
• You have engaged in prohibited conduct as defined in Section 7 of these Terms.
• Regulatory or legal requirements compel account closure.

Upon account closure, nuwstar will return any verified, unencumbered balance to you via your registered payment method, net of any amounts legitimately owed to nuwstar, including outstanding bonus abuse recovery amounts or chargeback losses. Where account closure results from a confirmed breach of these Terms, nuwstar reserves the right to withhold balances pending investigation and to apply forfeiture in accordance with applicable law.

You may request voluntary account closure at any time by contacting nuwstar support. Voluntary closure requests will be processed within five (5) business days, subject to any pending wagering requirements or withdrawal holds.

nuwstar reserves the right to amend, update, or replace these Terms at any time. Where changes are material — meaning they significantly affect player rights or obligations — nuwstar will provide reasonable advance notice via email to your registered address and/or via a prominent notice on the Platform prior to the changes taking effect.

Non-material updates, such as corrections of typographical errors, clarifications of existing provisions, or updates required by regulatory changes with immediate effect, may be implemented without advance notice. The "Last Updated" date at the top of this document reflects the most recent revision.

It is your responsibility to review these Terms periodically. Continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must cease using the Platform and may request account closure.

These Terms and any dispute or claim arising out of or in connection with them — including non-contractual disputes — shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

Any dispute that cannot be resolved through nuwstar's internal dispute resolution process shall be subject to the exclusive jurisdiction of the competent courts of the Philippines. Players agree to first attempt resolution through nuwstar's customer support channel before initiating any formal legal proceeding.

nuwstar operates under the regulatory oversight of PAGCOR. Players who believe nuwstar has acted in violation of its regulatory obligations may lodge a complaint with PAGCOR through official PAGCOR channels.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your nuwstar account, please contact our support team through the following channel:

Email: [email protected]

Our support team is available 24 hours a day, 7 days a week, including Philippine public holidays. For account-specific inquiries, please have your registered email address and account ID ready to facilitate faster resolution. Live chat support is also available directly within the nuwstar Platform.